Currently the Coveo Search (full search) tab opens as a primary tab in Salesforce. This makes it difficult to know which case the search was opened from.
If the Coveo Search (full search) tab opened under each case tab (beside the case Details tab) this would enable each Full Search window to be definitively tied to a specific case and would mean an agent could easily work on multiple cases using Coveo.
See screenshot for current and desired placement.
|I need it...||Yesterday (let's go already)|