I have been told that 3 hours is the smallest amount of time between Coveo Security cache updates. Ours is currently set at 4 hours. This means it can be up to 4 hours before a brand new user can perform searches. Our download of firmware is also driven by Coveo, so this means the new user cannot download firmware for up to 4 hours. There should be a way to submit a request to have a user added to the security cache. This way, when a new user is created they do not have to wait up to 4 hours before the system works properly for them. There should be a way to update the security cache in an ad-hoc manner with some sort of api request, or something along those lines.
|I need it...||Yesterday (let's go already)|